The role of mobile technology in the customisation of virtual learning environments within higher educational institutions

M.Phil. Information management)A great deal of research has been conducted on mobile technology globally, however very little research has been conducted on the role of mobile technology in the customisation of the Virtual Learning Environment (VLE) within higher education institutions (HEIs) and in specific within the University of Johannesburg (UJ). This study focuses specifically on the current trends and possible implementation of mobile technology within the learning process of students at HEIs. To date, existing research mostly focuses on the effectiveness of the VLE; very little of the research is dedicated towards asynchronous learning and even less to the possibility of enhancing or customising the VLE towards being available and accessible via mobile devices to end-users who are 'learners on the move'. With its focus on learners on the move, this study follows the Mixed Methods Research (MMR) approach in its research design to investigate the current trends and effectiveness of the VLE within HEIs and in particular at the UJ. It is also aimed at displaying the need for mobile technology to be developed and implemented at UJ. The research findings of this study are important as they provide HEIs generally, and the UJ specifically, a guide as to what appeals to digitally minded students in support of their learning experience through the possibility of mobile technology implementation. The UJ, as with all other HEIs, has a large responsibility in making this happen. HEIs must move forward in customising the VLE and act now to ensure a large acceptance from its end-users to engage in learning through collaboration. HEIs have to meet end-users' needs in order to make the mobile technology venture and m-learning enhancements in the near future successful. In summary, the v findings of this study show a clear demand for all modes of mobile access and learning from HEI students as end-users. M-learning is a new phenomenon; and universities that do not embrace it will soon be left behind if m-technology is not implemented. Keywords Virtual learning environment, higher education institutions, e-learning, mlearning, mobile technology, learning management systems, Blackboard, customisatio