Add to ORKGM.B.A.Throughout the world companies are restructuring there processes. Companies are trying to provide a better service to the customers with the same cost or alternatively at a lower cost. The service-profit chain is an equation that establishes the relationship between corporate policies, employee satisfaction, value creation, customer loyalty and profitability. This paper examines the direct relationship between employee satisfaction and customer satisfaction. It concentrates on the elements that influence employee and customer satisfaction in line with “Heskett’s Service Profit Chain” model
Among scholars and business practitioners, there is a continuous debate about whether or not employe...
In the past two decades, service organizations have come under intense governmental and societal pre...
The paper uses data from the Swedish Customer Satisfaction Index together with performance data from...
M.B.A.Throughout the world companies are restructuring there processes. Companies are trying to prov...
This paper examines the relationship between employee and customer satisfaction in business service ...
This paper explores the relationship between employee satisfaction, customer satisfaction and shareh...
This paper reports the result of an exploratory study of the application of Heskett, Sasser and Schl...
With the rising share of the service sector in the global economy, best practices in production, hum...
In a competitive marketing place, understanding customer needs is very crucial, therefore, companies...
Customer satisfaction, are not just two words simply to be used in any businesscontext. Actually, th...
Customer satisfaction, as the name implies, is the extent to which a firm's products or services me...
This study investigates the employees working in a Chinese leading securities firm by applying Struc...
ABSTRACT: Customer satisfaction and its antecedents have been investigated extensively in the custom...
This research aimed to examine the influence of employee job satisfaction and service quality on pr...
The aim of this study is to establish understanding of a mediating effect of customer satisfaction o...
Among scholars and business practitioners, there is a continuous debate about whether or not employe...
In the past two decades, service organizations have come under intense governmental and societal pre...
The paper uses data from the Swedish Customer Satisfaction Index together with performance data from...
M.B.A.Throughout the world companies are restructuring there processes. Companies are trying to prov...
This paper examines the relationship between employee and customer satisfaction in business service ...
This paper explores the relationship between employee satisfaction, customer satisfaction and shareh...
This paper reports the result of an exploratory study of the application of Heskett, Sasser and Schl...
With the rising share of the service sector in the global economy, best practices in production, hum...
In a competitive marketing place, understanding customer needs is very crucial, therefore, companies...
Customer satisfaction, are not just two words simply to be used in any businesscontext. Actually, th...
Customer satisfaction, as the name implies, is the extent to which a firm's products or services me...
This study investigates the employees working in a Chinese leading securities firm by applying Struc...
ABSTRACT: Customer satisfaction and its antecedents have been investigated extensively in the custom...
This research aimed to examine the influence of employee job satisfaction and service quality on pr...
The aim of this study is to establish understanding of a mediating effect of customer satisfaction o...
Among scholars and business practitioners, there is a continuous debate about whether or not employe...
In the past two decades, service organizations have come under intense governmental and societal pre...
The paper uses data from the Swedish Customer Satisfaction Index together with performance data from...