Application of total quality management (TQM) and statistical process control (SPC) in improving business competitiveness for manufacturing organizations

The success of TQM and SPC as a boost to business competitiveness has had its own share of controversies. Many organizations all over the world have embarked on the TQM journey, with their process under statistical control, to achieve increased competitiveness, some recorded success while others regretted ever embarking on such a journey. The purpose of this research study is to determine if the myth of TQM and SPC in enhancing business competitiveness is true for Zimbabwean manufacturing organizations