Daring service provider business is growing rapidly at this time, followed by fierce competition between daring service providers. It is very important for them to survive and win in this business competition. For that, they need to identify their service quality from their site based on customers' perception, knowing the satisfaction of their customers, how deep the trust of their customers and how extent of their customer loyalty toward the daring service providers. The purpose of this study is to analyze e-service quality, e-satisfaction, e-trust and e-customer loyalty of Gojek. The research was conducted on service users Gojek (Go-ride) by distributing 400 questionnaires in Jakarta and Tangerang area and there were 121 questionnaires th...
In the face of increasingly intense competition, Go-Jek needs to innovate in order to provide ...
Due to Industrial Revolution 4.0, technology has altered the way we live, work, and communicate with...
ABSTRAKE-commerce in Indonesia continues to grow rapidly, with many internet-based companies emergin...
Daring service provider business is growing rapidly at this time, followed by fierce competition bet...
This study aims to analyze the direct and indirect effects of e-service quality, e-trust, and e-sati...
This study aims to analyze the direct and indirect effects of e-service quality, e-trust, and e-sati...
This study aims to analyze the direct and indirect effects of e-service quality, e-trust, and e-sati...
ABSTRACTThe purpose of this study is to find out and analyze the influence of e-service quality towa...
ABSTRACTThe purpose of this study is to find out and analyze the influence of e-service quality towa...
Advances in technology and information that are growing rapidly require all companies to be able to ...
Advances in technology and information that are growing rapidly require all companies to be able to ...
ABSTRAKE-commerce in Indonesia continues to grow rapidly, with many internet-based companies emergin...
Abstract The ai...
In the face of increasingly intense competition, Go-Jek needs to innovate in order to provide ...
Abstract The ai...
In the face of increasingly intense competition, Go-Jek needs to innovate in order to provide ...
Due to Industrial Revolution 4.0, technology has altered the way we live, work, and communicate with...
ABSTRAKE-commerce in Indonesia continues to grow rapidly, with many internet-based companies emergin...
Daring service provider business is growing rapidly at this time, followed by fierce competition bet...
This study aims to analyze the direct and indirect effects of e-service quality, e-trust, and e-sati...
This study aims to analyze the direct and indirect effects of e-service quality, e-trust, and e-sati...
This study aims to analyze the direct and indirect effects of e-service quality, e-trust, and e-sati...
ABSTRACTThe purpose of this study is to find out and analyze the influence of e-service quality towa...
ABSTRACTThe purpose of this study is to find out and analyze the influence of e-service quality towa...
Advances in technology and information that are growing rapidly require all companies to be able to ...
Advances in technology and information that are growing rapidly require all companies to be able to ...
ABSTRAKE-commerce in Indonesia continues to grow rapidly, with many internet-based companies emergin...
Abstract The ai...
In the face of increasingly intense competition, Go-Jek needs to innovate in order to provide ...
Abstract The ai...
In the face of increasingly intense competition, Go-Jek needs to innovate in order to provide ...
Due to Industrial Revolution 4.0, technology has altered the way we live, work, and communicate with...
ABSTRAKE-commerce in Indonesia continues to grow rapidly, with many internet-based companies emergin...