Patient satisfaction is an important thing in a hospital service. The level of patient satisfaction can be a reference for improving service to patients. Satisfaction is the level of feelings that arise as a result of the performance of the service received after comparing it with what is expected. This study aims to measure the level of satisfaction of inpatient BPJS Kesehatan participants with the services provided by the Special Hospital for Mother and Children (RSKIA) Annisa Payakumbuh in terms of five attributes, namely Tangibles (Real Form), Reliability, Assurance, Responsiveness (Responsiveness) and Empathy (Empathy). To measure the level of patient satisfaction at RSKIA Annisa Payakumbuh used data mining method of Classification Alg...
Background: BPJS as a public legal entity which is directly responsible to the previous president na...
Service satisfaction is achieved if what the patient gets exceeds what is expected. This study to de...
The purpose of this study was to analyze the effect of service quality consisting of reliability, re...
Patient satisfaction is the main indicator of the quality of hospital services as well as a measure ...
Quality health care is the most important thing in the healthcare industry. Quality health services ...
Patient satisfaction can generally occur after the patient compares between the services he / she ob...
This study aims to determine the difference in the level of satisfaction of BPJS health patients and...
Consumer satisfaction with the services received can be measured by comparing expectations with the ...
Hospitals are a health care institution that organizes multiple health services in a plenary, one of...
Satisfaction is a feeling that shows a person's happiness or disappointment that comes after compari...
Background: The era of globalization that is being faced in the field of health raises the competiti...
The quality of health services reflects the improvement of health services in achieving patient sati...
One of the human rights is health which is manifested in various forms of health services for all le...
Patient satisfaction is a function of the patient's assessment of the health services provided by th...
Quality health services are health services that can satisfy every user of health services in accord...
Background: BPJS as a public legal entity which is directly responsible to the previous president na...
Service satisfaction is achieved if what the patient gets exceeds what is expected. This study to de...
The purpose of this study was to analyze the effect of service quality consisting of reliability, re...
Patient satisfaction is the main indicator of the quality of hospital services as well as a measure ...
Quality health care is the most important thing in the healthcare industry. Quality health services ...
Patient satisfaction can generally occur after the patient compares between the services he / she ob...
This study aims to determine the difference in the level of satisfaction of BPJS health patients and...
Consumer satisfaction with the services received can be measured by comparing expectations with the ...
Hospitals are a health care institution that organizes multiple health services in a plenary, one of...
Satisfaction is a feeling that shows a person's happiness or disappointment that comes after compari...
Background: The era of globalization that is being faced in the field of health raises the competiti...
The quality of health services reflects the improvement of health services in achieving patient sati...
One of the human rights is health which is manifested in various forms of health services for all le...
Patient satisfaction is a function of the patient's assessment of the health services provided by th...
Quality health services are health services that can satisfy every user of health services in accord...
Background: BPJS as a public legal entity which is directly responsible to the previous president na...
Service satisfaction is achieved if what the patient gets exceeds what is expected. This study to de...
The purpose of this study was to analyze the effect of service quality consisting of reliability, re...