PURPOSE: The study intends to investigate tour guides’ service quality in the World Heritage sites of Gondar City, using Weiler and Black’s (2015) four domains of service quality assessment tool. DESIGN/METHODOLOGY/APPROACH: This research adopts a cross-sectional descriptive study design and employs a quantitative research approach with a systematic sampling technique to address its objectives. FINDINGS: Based on the four tour services quality domains of Weiler and Black (2015), Gondar City’s tour guides provide a relatively good quality of service. Among these four domains, mediating physical access and mediating encounters were properly delivered through enhanced interactions of tourists with local communities. Moreover, in the doma...
The service sector is the tertiary sector that is found to be progressive in a country’s economy, it...
The aim of this study was to reveal the impact of the tour guide's behaviors and skills in guiding t...
The study entitled to the challenges and opportunities of cultural tourism development in Gondar cit...
Service quality in the hospitality industry becomes one of the vital contributing factors in tourism...
Tourist satisfaction is an important indicator to successful destination marketing because it influe...
The inscription of a property in the World Heritage List serves as a recognition of its Outstanding ...
The main purpose of this research is to investigate tourism employment conditions and drawbacks in t...
Introduction: It is important that destinations are able to measure their competitiveness in order t...
The research was to study tour guides’ professional competencies effects on service quality of tour ...
The study aim was to establish the role of tour guides in tourist experiences at the Great Zimbabwe ...
A thesis submitted to the University of Bedfordshire in partial fulfilment of the requirements for t...
Heritage management is an administrative means by which heritage resources are protected from natura...
This study is an attempt to investigate the tourism service quality in Malindi, Kenya. It is based o...
Tourism industry plays a significant role in the economy of any country. In classify to enlarge the ...
Tourists are attracted to travelling to the historic places. The Heritage sites of Angkor in Cambodi...
The service sector is the tertiary sector that is found to be progressive in a country’s economy, it...
The aim of this study was to reveal the impact of the tour guide's behaviors and skills in guiding t...
The study entitled to the challenges and opportunities of cultural tourism development in Gondar cit...
Service quality in the hospitality industry becomes one of the vital contributing factors in tourism...
Tourist satisfaction is an important indicator to successful destination marketing because it influe...
The inscription of a property in the World Heritage List serves as a recognition of its Outstanding ...
The main purpose of this research is to investigate tourism employment conditions and drawbacks in t...
Introduction: It is important that destinations are able to measure their competitiveness in order t...
The research was to study tour guides’ professional competencies effects on service quality of tour ...
The study aim was to establish the role of tour guides in tourist experiences at the Great Zimbabwe ...
A thesis submitted to the University of Bedfordshire in partial fulfilment of the requirements for t...
Heritage management is an administrative means by which heritage resources are protected from natura...
This study is an attempt to investigate the tourism service quality in Malindi, Kenya. It is based o...
Tourism industry plays a significant role in the economy of any country. In classify to enlarge the ...
Tourists are attracted to travelling to the historic places. The Heritage sites of Angkor in Cambodi...
The service sector is the tertiary sector that is found to be progressive in a country’s economy, it...
The aim of this study was to reveal the impact of the tour guide's behaviors and skills in guiding t...
The study entitled to the challenges and opportunities of cultural tourism development in Gondar cit...