Self-compassion in crisis intervention: Relationship between self-compassion, burnout and compassion fatigue among crisis intervention workers

The topic of this thesis is the relationship between self-compassion, burnout and compassion fatigue in crisis intervention workers. In the theoretical part, the crisis intervention service and the requirements for crisis interventions are presented. The concepts of self-compassion, burnout, and compassion fatigue are also introduced. Subsequently, findings to date on the connections between these concepts and their impact on the mental health of workers and the quality of the service provided are summarized. In the empirical part of this work, a realized research project is described. The aim of which was to verify whether self-compassion correlates negatively with compassion fatigue and burnout syndrome; whether burnout is positively correlated with compassion fatigue; whether self-compassion appears as a moderator of the relationship between workload and job burnout or compassion fatigue. Data collection took place online electronically using CFI, SOCS-CZ and CFI. The research group consisted of 101 respondents working in telephone, chat and face-to-face crisis intervention services. Statistical processing was carried out through correlation analysis using one-sided hypotheses. A significant low negative correlation was found between burnout and self-compassion, a moderate negative correlation..