Add to ORKGThis article reports an ethnographic study of call centre work. Analytics are applied enabling study of relations between power and subjectivity. Findings indicate organisational ‘truth’ claims about workers are produced in a constellation of architectural, technological and managerial apparatuses. Workers orient to and reify the power of these claims, even when resisting
The chapter explores the diversity of topics, views and perspectives focused on the relationship bet...
[Abstract]: Call centres have emerged as an organisational phenomenon within a relatively short spac...
Call centres are a rapidly growing, IT-based channel for service and sales delivery, particularly in...
This article reports an ethnographic study of call centre work. Analytics are applied enabling study...
This article considers the ethnography of a call centre published as Working the Phones. It was cond...
Abstract. Call centres have been presented as a poster child for many things ranging from a leap in ...
In postindustrial society, paid labor is increasingly characterized as tertiary labor rather than pr...
In New Zealand the call centre industry is receiving strong support from both business and governmen...
This paper examines how employees respond to managements’ conflicting use of technocratic forms of c...
Altering the prism all centres represent not only one of the most rapidly expanding forms of work an...
Call centres have been presented as a poster child for many things ranging from a leap in management...
This article focuses on teamworking as a form of governmentality whereby management seeks to govern ...
A thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for ...
Call centres have received much criticism and management attention, yet despite employing increasing...
Tertiary labour is the fastest growing form of work in the West. Additionally, computer and telecomm...
The chapter explores the diversity of topics, views and perspectives focused on the relationship bet...
[Abstract]: Call centres have emerged as an organisational phenomenon within a relatively short spac...
Call centres are a rapidly growing, IT-based channel for service and sales delivery, particularly in...
This article reports an ethnographic study of call centre work. Analytics are applied enabling study...
This article considers the ethnography of a call centre published as Working the Phones. It was cond...
Abstract. Call centres have been presented as a poster child for many things ranging from a leap in ...
In postindustrial society, paid labor is increasingly characterized as tertiary labor rather than pr...
In New Zealand the call centre industry is receiving strong support from both business and governmen...
This paper examines how employees respond to managements’ conflicting use of technocratic forms of c...
Altering the prism all centres represent not only one of the most rapidly expanding forms of work an...
Call centres have been presented as a poster child for many things ranging from a leap in management...
This article focuses on teamworking as a form of governmentality whereby management seeks to govern ...
A thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for ...
Call centres have received much criticism and management attention, yet despite employing increasing...
Tertiary labour is the fastest growing form of work in the West. Additionally, computer and telecomm...
The chapter explores the diversity of topics, views and perspectives focused on the relationship bet...
[Abstract]: Call centres have emerged as an organisational phenomenon within a relatively short spac...
Call centres are a rapidly growing, IT-based channel for service and sales delivery, particularly in...