Optimising the introduction of new technology into safety-critical environments: A human factors study

User resistance toward new technology can be a symptom of poorly interacting system elements and is, therefore, a human factors concern. New technology can offer many benefits to organisations. However, before returns on investment can be realised end users must come to adopt the new technology. For organisations with safety-critical systems, this final adoption step is extremely important for the organisation’s investment and for public safety where poor technology adoption can lead to events that result in loss of life at catastrophic levels. However, few studies have focused on how employees adopt technology in mandatory circumstances. In order to develop effective implementation strategies, scholars have suggested that it may be fruitful to investigate the underlying factors that influence user resistance and technology adoption.