PENGARUH KECERDASAN EMOSIONAL TERHADAP KINERJA KARYAWANDENGAN KERPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PTBANK PEMBANGUNAN DAERAH JAWA TIMUR CABANG SIDOARJO

AbstractBank Pembangunan Daerah Jawa Timur (Bank Jatim) is a general bank and Regional Enterprises which is ownedby East Java Province Government. Bank Jatim has assets for more than IDR 30 Trillion with 36 brand offices thatare spread along all over Indonesia. Bank Jatim just achieved reward as the best Bank in Retail Bank Service that isgiven by Indonesian Banking Award 2016. Also, Bank Jatim also got achievement from TOP BUMD as TOP BPDManajemen SDM and IT 2016. The achievements and rewards that are achieved by Bank Jatim surely supported bygood Employee performance. This employee performance cannot separated from emotional intelligence employeeand job satisfaction for the employee. The purpose of this study is to testing and analyzing the influence of emotionalintelligence toward employess performance through job satisfaction as a intervening variable. This is a causalresearch with quantitative approach. The sample collecting technique is using sample saturation with 54respondents of customer service, service assistant,teller and credit division in Bank Jatim Sidoarjo branch. Thestatistical analysis used is Partial Least Square (PLS) with the support of smartPLS software. Result of the studyexplained that emotional intelligence has positive and significant effect on employee performance. Emotionalintelligence has positif and significant effect on job satisfaction. Job satisfaction has positif and significant effect onemployee performance. Job satisfaction intervening the influence of emotional intelligence on employeeperformance. Keywords: Emotional Intelligence, Job Satisfaction, Employee Performanc