The Influence of Employee Service Providing Capability and Achievement Motivation to Employee Service Quality Performance at PUD Air Minum Tirta Bumi Sentosa Kebumen

This study aims to analyze the effect of Employee Service Using Capability and Achievement Motivation on Employee Service Quality Performance at the Perusahaan Umum Daerah Air Minum Tirta Bumi Sentosa in Kebumen Regency. Data collection methods used are interviews, questionnaires, and literature. The questionnaire used is the Agree-Disagree Scale with a scoring of 10 (1-10) points with the sample collection method used is impossible sampling with a sample of 60 employees at the Perusahaan Umum Daerah Air Minum Tirta Bumi Sentosa in Kebumen Regency. The analysis technique used is validity test, reliability test, normality test, heteroscedasticity test, multicollinearity test, linearity test, multiple linear regression analysis, t-test, F test, and coefficient of determination with SPSS 24. These results indicate that the variable Employee Service Providing Capability (X1) and Achievement Motivation (X2) have a significant positive effect on Employee Service Quality Performance (Y) at Perusahaan Umum Daerah Air Minum Tirta Bumi Sentosa, Kebumen Regency. This research is expected to be a solution to the problems that exist at Perusahaan Umum Daerah Air Minum Tirta Bumi Sentosa, Kebumen Regency by applying Employee Service Providing Capability and Achievement Motivation to improve Employee Service Quality Performance better.