An investigating of the causes of conflict in the department of employment and labour in Port Elizabeth

The public sector in South Africa accounts for a huge amount of the public service jobs and it has been learnt that there is also a considerable amount of dysfunctional conflict that affects the public sector. The main aim of this study is to investigate the causes of conflict in the public sector, with specific reference to the department of Employment and Labour, in Port Elizabeth. The research objectives were as follows; firstly, to investigate the causes of conflict or potential conflict at the department of Employment and Labour in Port Elizabeth. Secondly, the research sought to ascertain government employees’ approach to conflict and how it affects their performance (management and subordinates) with specific reference to the department of Employment and Labour, in Port Elizabeth. Thirdly, the research also sought to come up with the recommendations with the view to address conflict or what might be causing conflict at the department of Employment and Labour in Port Elizabeth. Workplace conflict was used in this study as a conceptual framework to understand conflict in the department of Employment and Labour, in Port Elizabeth. The research has followed a qualitative approach to gather data. Using a purposive selection sampling technique, 12 semi-structured interviews were conducted with employees of the department of Employment and Labour, in Port Elizabeth. Ethical considerations were adhered to throughout the course of the study. The findings of this study have revealed that lack of consultation or lack of an inclusive or participative approach in dealing with matters is regarded as the main cause of conflict within the studied organisation. The organisations lack conflict management skills. This study can be of benefit to the organisation, in that its recommendations can assist the organisation place more attention on improving its conflict management skills, which may help reduce the negative impacts of unmanaged conflicts.Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 202