The Strategic Deployment of Information Systems Attributes and Financial Performance in The Hospitality Industry

The purpose of this article is to explore the strategic value, resources, and capabilities of information systems, as well as their effect on financial performance in the Jordanian hotel business Design/methodology/approach- The research was carried out on a representative sample of Jordanian hotel establishments. It uses the framework developed by Bharadwaj as a guide to assist firms in addressing the management of information systems and developing a better competency in that area. Research limitations/implications – This study contributes to the establishment of a new framework of analysis in the literature on information systems management by introducing a perspective of analysis for the study of the strategic deployment of information systems attributes that is based on the resource-based view of the hospitality industry. This perspective of analysis is used in the study of the strategic deployment of information systems attributes. Practical implications – This paper provides a useful framework for beginning the diagnosis of the situation of each hotel in terms of its available information systems resources and capabilities, as well as for identifying and selecting the information systems resources and capabilities that make the greatest contributions to the profitability and quality of the hotel. Originality/value – In order to determine which information systems resources and competencies are most significant in the creation of unique hotel competences, this effort will assist in identifying those that are most important