Summary: What Have We Learned About The Impact Of Technology In Hospitality Operations?

Purpose: The purpose of this summary is to review the question: What have we learned about the impact of technology in hospitality operations? Design/methodology/approach: The summary considers the contribution made by each theme issue article to an overall understanding of the impact of technology - past, present and future - on human resource practices and in terms of monitoring guest satisfaction in hospitality operations. Findings: The summary cites examples of technological innovation and discusses the implications of biometric authentication for hospitality operations, organization, and management. Practical implications: The paper summarizes the types of change that are being driven by developments in technology and comments on the operational implications. Originality/value: The paper interlinks with the editorial and provides a concise review of the range of innovations that are continuing as a direct result of advances in technology. © Emerald Group Publishing Limited