Inter-Organizational Knowledge Development In It Outsourcing

To examine the effects of inter-organizational activities on knowledge development in IT outsourcing projects, we develop a research framework based on a knowledge-based view of organizations. Using this framework, we model the process of knowledge development and utilize simulation to generate various scenarios with different levels of inter-organizational activities. We evaluate the development of overall knowledge capabilities in those scenarios. The results indicate that knowledge development is a highly dynamic process, specifically in the inter-organizational settings. Even a marginal change in the level of inter-organizational activities can have significant effects on the abilities of the client and the outsourcing vendor to develop knowledge capabilities required for the project