Pelaksanaan Pelayanan Rumah Sakit Bagi Pasien Bpjs Ditinjau Dari Undang-Undang Nomor 24 Tahun 2011 Tentang BPJS (Studi Kasus Rumah Sakit Umum Kota Dumai)

Health is a big part of the nation's ideals that must be realized by the state, where the role of the government in realizing this goal is written in the 1945 Constitution of the Republic of Indonesia to be responsible for the provision of health service facilities. In order to realize the ideals of this nation, the government is assisted by state equipment such as BPJS and Hospitals. It's just that in its implementation there are obstacles between patients using BPJS and the Hospital related to the implementation of services carried out by the Hospital to patients using BPJS. Especially in responsiveness services, in this case doctor consultations which are considered not in accordance with the mandate of Law Number 24 of 2011 concerning BPJS and Law Number 36 of 2009 concerning Health related to service quality. So that this is considered to have contradicted the goals of the nation's ideals for the fulfillment of human rights in the health sector. The main problems in this study are first, how the implementation of hospital services handles the community for BPJS patient users at the Dumai City General Hospital and secondly how are the obstacles to implementing hospital services in guaranteeing for BPJS patient users at the Dumai City General Hospital. This research is included in empirical legal research, which is a legal research method that functions to see the law in a real sense and examines how the law works in the community. Because in this study examines people in life relationships in society, the empirical legal research method can be said to be sociological legal research. It can be said that legal research is taken from the facts that exist in a society, legal entity or government agency. This study concludes that first, the implementation of hospital services for patients using BPJS is still considered inappropriate from the mandate of the 1945 constitution and related laws, this is based on the fact that there is still a discrepancy between the objectives of holding hospital services for BPJS patients at the Dumai City General Hospital in in terms of responsiveness of service to patients, causing long queues and eliminating the goal of obtaining safe, quality, and affordable health services. Second, the implementation of BPJS services in hospitals still has problems in terms of service, especially in terms of responsiveness, this is based on the assessment given by BPJS user patients at the Dumai city public hospital. So that it is considered that the goals of safe, quality, and affordable health have not been fulfilled