Topics
optimizationCultivar (cultivated variety)
Object of this work is the study of a call center, that can be modelled as a queuing system of the type G/G/m with several servers and one queue. The analyzed problem is the optimization of a suitable objective function that takes into account the customers' dissatisfaction for the reject and/or waiting, and also the cost of the servers' number
Background: A call centre usually represents the first contact of a customer with a given company. T...
Treballs Finals de Grau de Matemàtiques, Facultat de Matemàtiques, Universitat de Barcelona, Any: 20...
Queuing systems with limited resources are widely applicable in the modelling and analysis of modern...
Object of this work is the study of a call center, that can be modelled as a queuing system of the t...
In many life situations, there exist queues with different behaviors. The purpose of this paper is t...
Analytic modelling has proven to be cost-effective in the performance evaluation of computer systems...
Most of the real queuing systems include special properties and constraints, which can not be analyz...
Presents an approach to optimize the service configurations of a student canteen utilizing computer ...
The paper considers the model of a call center in the form of a multi-server queueing system with Po...
We synergistically apply queueing theory, integer programming, and stochastic simula-tion to determi...
We study a generalised M(k)/M/k queueing system where the arrival rate depends on the number of serv...
The study deals with an analysis and optimization of a queuing system in the service sector. The com...
Our main objective in this thesis is to support the management of call centers by developing tools a...
This study proposes an efficient computer simulation approach for estimation and optimization of per...
This study proposes an efficient computer simulation approach for estimation and optimization of per...
Background: A call centre usually represents the first contact of a customer with a given company. T...
Treballs Finals de Grau de Matemàtiques, Facultat de Matemàtiques, Universitat de Barcelona, Any: 20...
Queuing systems with limited resources are widely applicable in the modelling and analysis of modern...
Object of this work is the study of a call center, that can be modelled as a queuing system of the t...
In many life situations, there exist queues with different behaviors. The purpose of this paper is t...
Analytic modelling has proven to be cost-effective in the performance evaluation of computer systems...
Most of the real queuing systems include special properties and constraints, which can not be analyz...
Presents an approach to optimize the service configurations of a student canteen utilizing computer ...
The paper considers the model of a call center in the form of a multi-server queueing system with Po...
We synergistically apply queueing theory, integer programming, and stochastic simula-tion to determi...
We study a generalised M(k)/M/k queueing system where the arrival rate depends on the number of serv...
The study deals with an analysis and optimization of a queuing system in the service sector. The com...
Our main objective in this thesis is to support the management of call centers by developing tools a...
This study proposes an efficient computer simulation approach for estimation and optimization of per...
This study proposes an efficient computer simulation approach for estimation and optimization of per...
Background: A call centre usually represents the first contact of a customer with a given company. T...
Treballs Finals de Grau de Matemàtiques, Facultat de Matemàtiques, Universitat de Barcelona, Any: 20...
Queuing systems with limited resources are widely applicable in the modelling and analysis of modern...
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