Evaluation of Transport Service Provider by Applying Multi Criteria Analysis

Korištenje vanjskog davatelja prijevozne usluge je način na koji se tvrtke odlučuju povjeriti dio svojih aktivnosti na vanjske davatelje te usluge i na taj način posvetiti se svojoj primarnoj aktivnosti s kojom žele biti konkurentniji na tržištu. U radu je promatran outsourcing usluge cestovnog prijevoza na primjeru tvrtke Kuehne+Nagel. Temelj ovog rada je na metodama višekriterijske analize koje se koriste pri analizi vrednovanja vanjskih davatelja prijevozne usluge koji su u ovom slučaju cestovni prijevoznici. Za izradu višekriterijske metode korišten je programski alat SpiceLogic koji nudi mogućnosti vrednovanja kriterija i uspoređivanje alternativa prema postavljenim prioritetima. Analizirani su prijevoznici koji djeluju na području pet europskih država. Primjenom višekriterijske analize napravljeno je rangiranje prijevoznika unutar promatranih država i predstavljen prijedlog unaprjeđenja odabira vanjskog davatelja prijevozne usluge.The global trend of using outsourced carriers is companies decision to entrust part of their activities to external providers of selected services and to devote themselves to their priority bussines with which they want to be more competitive on the market. Specifically, the graduation thesis will look at the outsourcing of road transport services on the example of Kuehne+Nagel company. The basis of this work is on the methods of multi-criteria analysis that are used in the analysis of the evaluation of outsourced transport service providers, which in this case are road carriers. The SpiceLogic software tool was used to create the multi-criteria method, which offers options for evaluating criteria and comparing alternatives according to set priorities. Carriers operating in the territory of five European countries were analysed. By applying a multi-criteria analysis, a ranking of carriers within the observed countries was made and a proposal for improving the selection of an outsourced provider of transport services was presented