ANALYSIS OF INTERNET BANKING SERVICE IN CROATIA

Prve banke nastale su oko 3. tisućljeća prije Krista, a prve banke kakve poznajemo i danas pojavile su se u 18. stoljeću. Banke prikupljaju sredstva primanjem depozita te imaju važnu ulogu u pružanju financijskih usluga građanima. Sve banke na svijetu, osim uobičajenih usluga, nude i uslugu internet i mobilnog bankarstva. Jedan od najčešćih oblika platnog prometa danas su bezgotovinska plaćanja (HNB, 2015). Osim platnim karticama, bezgotovinska plaćanja moguće je provoditi pomoću usluge internet bankarstva. Digitalno bankarstvo pojavilo se nakon pojave interneta, krajem 1960.-ih godina prošlog stoljeća. U Republici Hrvatskoj djeluje 20 banaka koje građanima nude razne bankovne usluge (HNB,2021). Glavni cilj rada je analizirati usluge internet bankarstva u Republici Hrvatskoj te u izabranim zemljama Europe.The first banks were created around the 3rd millenium BC and the first banks as we know them today appeared in the 18th century. Banks raise funds by accepting deposits and play an important role in providing financial services to citizens. All the banks in the world, with the exception of normal services, offer both internet and mobile banking services. One of the most common forms of payment today (HNB, 2015). With the exception of payment cards, non- cash payments are possible to implement Internet banking services. ). Digital banking came up after the appearance of the Internet, in the late 1960s. 20 banks are active in Croatia that offer various banking services to citizens (HNB, 2021). The main purpose of this paper is to analyse Internet banking services in the Republic of Croatia and two other selected countries of Europe