Human resources management based on the example of Esplanade hotel

Ljudski potencijali predstavljaju jedan od najvažnijih čimbenika poduzeća koji svojim znanjima, sposobnostima i vještinama imaju veliki utjecaj na uspješnost poslovanja, djelovanje svakog poduzeća i njegovu konkurentnost na tržištu. Kroz ovaj rad nastoji se prikazati važnost upravljanja ljudskim potencijalima na primjeru hotela Esplanade u Zagrebu, hotela koji je proglašen najboljim hotelom u Hrvatskoj u 2019. godini. Uz teorijske odrednice koje su dobivene iz navedene literature, ključni podaci za izradu ovog završnog rada dobiveni su u razgovoru s voditeljicom odjela upravljanja ljudskim resursima u već spomenutom hotelu. Cijeli intervju je u prilogu rada, a najvažniji zaključci dobiveni su upravo analizom dobivenih informacija. Prema svemu prikazanom u radu može se zaključiti kako hotel Esplanade Zagreb raspolaže kvalitetnim odjelom ljudskih potencijala koji razumije važnost razvoja ljudskih potencijala za stjecanje i zadržavanje konkurentske prednosti na tržištu, te važnost motiviranja zaposlenika kako bi se postigao njihov učinkovitiji i produktivniji rad.Human resources represent one of the most important elements of a company, which with its knowledge, abilities and skills have a incredible impact on the success of a business, the performance of every company and its overall competitiveness in the global market. This paper seeks to demonstrate the importance of human resources management, showcasing Esplanade Hotel in Zagreb as an example of quality, a hotel that was named the Best Hotel in Croatia in the year 2019. In addition to the theoretical benchmarks that were derived from the literature cited, key information for the preparation of this final paper was obtained in conversation with the head of human resources management at the already mentioned hotel. The whole interview is attached to the paper, and the most important conclusions were obtained by analyzing the information obtained. With everything presented in the paper, it can be concluded that Hotel Esplanade in Zagreb has a well established human resources department. Management understands the importance of developing human resources for gaining and maintaing a competitive advantage on the market and the importance of motivating its employees to achieve a higher standard of work with more efficient and productive work practices