Manager's emotional intelligence

Utjecaj emocija na ljudsko ponašanje proučava se godinama, ali tek definiranjem konstrukta emocionalne inteligencije postaje jasniji značaj ove vrste sposobnosti u osobnom i profesionalnom životu. Budući da svaka organizacija teži pozitivnim ciljevima, osvještavanje i razvoj emocionalnih kompetencija predstavljaju jedan od poslovnih izazova današnjice. Kako bi se u konačnici moglo uspješno upravljati organizacijama, timovima i odnosima s pojedincima, vrlo je važno znati prepoznati, razumjeti i upravljati vlastitim emocijama, kao i prepoznati i razumjeti emocije drugih ljudi. Menadžer s visoko razvijenom emocionalnom inteligencijom uspješno će upravljati i sobom i odnosima s drugima te tako poticati pozitivnu i konstruktivnu radnu atmosferu koja će za posljedicu imati i bolje poslovne rezultate. Cilj istraživanja bio je saznati kako ispitanici percipiraju značaj emocionalne inteligencije na poslu te kako procjenjuju razvijenost vlastitih emocionalnih kompetencija. Korišten je anketni upitnik koji su ispunila 32 ispitanika obaju spolova zaposlena na različitim menadžerskim pozicijama u 12 hrvatskih poduzeća. Rezultati su pokazali kako su ispitanici upoznati s pojmom i značajem emocionalne inteligencije u poslovnom okruţenju. Također, smatraju da je poželjno testirati emocionalnu inteligenciju pri zapošljavanju. Samoprocjene svih pet emocionalnih kompetencija ukazuju na to da ih većina ispitanika ne smatra svojom jakom stranom, već da postoji potreba za njihovim razvojem.The influence of emotions on human behavior has been studied for years, but only with the emergence and study of the construct of emotional intelligence the importance of this type of ability in personal and professional life becomes clearer. Considering that every organization strives to achieve positive goals, awareness and development of emotional competencies are one of the business challenges of today. In order to ultimately be able to successfully manage organizations, teams and relationships with individuals, it is imperative to know how to recognize, understand, and manage one’s own emotions as well as recognize and understand other people’s emotions. A manager with highly developed emotional intelligence will successfully manage both himself and relationships with others, thus encouraging a positive and constructive work environment that will result in better business results. The aim of the research was to find out how the respondents perceive the importance of emotional intelligence at work and how they assess the development of their own emotional competencies. Therefore, a survey was conducted using a questionnaire with 32 respondents of both sexes who are in different managerial positions in 12 Croatian companies. The results showed that the respondents were familiar with the concept and importance of emotional intelligence in a business environment. They also find it desirable to conduct emotional intelligence tests in the recruitment process. Self-assessments of all five emotional competencies indicate that most respondents do not consider them their strengths but that there is a need for their development