Establishing a quality system in the company for vehicle service and sales

Upravljanje kvalitetom i ostvarivanje navedenih ciljeva nije lak zadatak, ali svaka tvrtka si ga mora postaviti i težiti njegovom ostvarenju. Tržišna konkurencija je jaka i svaka tvrtka da bi bila konkurentna mora kontinuirano poboljšavati svoj radni proces, a to se postiže dobro postavljenim sustavom kontrole koji su vezani za kvalitetu rada. Kvaliteta nam je pokazatelj vrijednosti neke robe ili usluge s ciljem zadovoljavanja potreba potrošača i proizvođača koji na kvalitetu gledaju u različitim smjerovima, zato je vrlo bitno da se usklade potrebe i jednih i drugih. Kroz sustave upravljanja kvalitetom postiže se balans između proizvođača, pružatelja usluga i krajnjih potrošača. Da bi sustav funkcionirao trebaju se zadovoljiti određeni uvjeti pri uvođenju sustava kvalitete i održavanja istog, tu nam uveliko pomažu norme kroz koje se implementiraju sustavi upravljanja kvalitetom. Cilj rada je objasniti kako se uspješno vodi sustav kvalitete u tvrtki za servis i prodaju vozila.Quality management and achieving the stated goals is not an easy task, but every company must set it and strive for its realization. Market competition is strong and every company in order to be competitive must continuously improve its work process, and this is achieved by a well-placed control system related to the quality of work. For us, quality is an indicator of the value of a product or service with the aim of meeting the needs of consumers and producers who look at quality in different directions, so it is very important to harmonize the needs of both. Through the quality management system, a balance is achieved between producers, service providers and end consumers. In order for the system to function, it should meet certain conditions during the introduction of the quality system and its maintenance, the norms through which the quality management systems are implemented help us a lot. The aim of the paper is to explain how the quality system is successfully managed in companies for the service and sale of vehicles