Perceptions of employees towards the performance management and development system: department of social development: Eastern Cape

The Performance Management and Development System (PMDS) is a human resource management (HRM) strategy utilised for enhancing employees’ performance. The strategy has gained momentum over recent years in the public sector. Much interest in the contemporary world is centred on optimising the performance of both the individual and organisations. As a result, many organisations are introducing and strengthening their PMDS implementation. Effective implementation and evaluation of employees’ performance and continuous development is an essential element for any organisation’s survival and growth. Thus, it is the obligation of any organisation to ensure that its employees are highly motivated to perform so as to obtain organisational goals and objectives. This study explored the perceptions of employees regarding the PMDS in the Department of Social Development in the Eastern Cape (ECDSD), and was underpinned by Herzberg’s (2005) Two-factor Theory, which focusses on the feelings of employees towards their working environments. The study adopted a qualitative research approach with the use of both primary (interviews) and secondary data collection methods in order to gather data that would answer the research questions. Results from the data collection and analysis revealed that the employees within the ECDSD are knowledgeable about the PMDS and that the majority of participants perceive the strategy as appropriate for enhancing employee performance. This study also found that employees currently face a myriad of challenges regarding PMDS implementation within the Department that include a lack of feedback, a lack of transparency, insufficient training, and a lack of fairness. Training, strengthening communication, providing feedback on performance, and a migration away from financial rewards were identified as strategies that could enhance the proper implementation of the PMDS that best serves the interests of employees. The study recommends that the ECDSD work closely with its Department of Public Service and Administration (DPSA) in order to constantly monitor and evaluate PMDS implementation. The study also recommends that the Department conduct regular supervisor training sessions regarding the PMDS as well as awareness programmes about the PMDS for both its employees and its managers.Thesis (MPA) -- Faculty of Humanities, 202