Perjanjian Kerja Pekerja Outsourcing Pada Perusahaan Penyedia Jasa Call Centre Berdasarkan Hukum Ketenagakerjaan

  The implementation of work agreements for outsourcing workers in service provider companies in practice is often not in accordance with the provisions in the legislation so as to harm and eliminate protection for outsourced workers. This article aims to provide an overview of the analysis of employment agreements and legal protection of outsourced workers in call center service provider companies based on Labor Law. The method used here is normative juridical, namely by conducting research that focuses on library data or secondary data. The specification of the research carried out is analytical descriptive by examining the facts in terms of outsourcing work agreements and their protection. Outsourcing workers labor agreement practiced at call center service providers are not fully implemented optimally, the contracts for Temporary Employment Agreements (PKWT) for outsourced workers have been repeatedly renewed, so that the PKWT has legally changed its status into a working relationship under an Employment Agreement (PKWTT). Legal protection for outsourced workers is regulated in legislation. However, in reality there are still shortcomings in outsourcing practices in Indonesia, namely the difference between legal protection regulations and the implementation of their enforcement and the absence of strict sanctions. For outsourced workers who feel that their rights have been violated and violated, they can apply for protection of rights through the mechanism of industrial dispute resolution according to the mandate of the law. Keywords: Employment, Outsourcing Workers, employment