Purpose: The relationship between customer satisfaction and behavioral intentions in tourism has drawn significant attention for both practitioners and academicians as it is the key factor in winning market share in the tourism industry. The aim of this paper is to present a systematic research of the literature on the topic of customer satisfaction and behavioral intentions in tourism, highlighting the role of both the antecedents and the consequences of satisfaction that have been included in previous research. Methodology: The systematic literature review (SLR) of articles that have been published related to customer satisfaction and behavioral intention in tourism from various journals from 1990 up to 2018. Findings: The result ...
The concept of customer satisfaction has been discussed in the literature a lot. It is considered to...
The purpose of this paper is to have an overview on customer satisfaction as one of the main anteced...
Purpose – The aim of this paper is to provide empirical guidance on those antecedents and consequenc...
Purpose: The relationship between customer satisfaction and behavioral intentions in tourism has dra...
Tourist satisfaction is becoming an increasingly salient topic and has drawn significant attention f...
People travel to fulfil initial needs satisfactorily. This process of action or consumer behaviour i...
The concept of satisfaction is being practiced worldwide at very large scale and has drawn signifi- ...
Explaining human behavior is a primary concern for tourism research and a substantial body of resear...
Sri Lanka will be positioned as a high-end tourism destination focusing more on quality service deli...
The perception of visitors' behavioral intentions is of great importance for destination managers a...
The concept of satisfaction is being practiced worldwide at very large scale and became a topic to b...
Nowadays, the great importance of tourism and its impact on the wide range of aspects of progress an...
xi, 277 leaves :ill. ; 30 cm. Includes bibliographical references. University of Otago department: M...
Tourism studies related to small island destinations have become a research stream amongst many acad...
In marketing studies there is a close relationship between service quality, tourist satisfaction and...
The concept of customer satisfaction has been discussed in the literature a lot. It is considered to...
The purpose of this paper is to have an overview on customer satisfaction as one of the main anteced...
Purpose – The aim of this paper is to provide empirical guidance on those antecedents and consequenc...
Purpose: The relationship between customer satisfaction and behavioral intentions in tourism has dra...
Tourist satisfaction is becoming an increasingly salient topic and has drawn significant attention f...
People travel to fulfil initial needs satisfactorily. This process of action or consumer behaviour i...
The concept of satisfaction is being practiced worldwide at very large scale and has drawn signifi- ...
Explaining human behavior is a primary concern for tourism research and a substantial body of resear...
Sri Lanka will be positioned as a high-end tourism destination focusing more on quality service deli...
The perception of visitors' behavioral intentions is of great importance for destination managers a...
The concept of satisfaction is being practiced worldwide at very large scale and became a topic to b...
Nowadays, the great importance of tourism and its impact on the wide range of aspects of progress an...
xi, 277 leaves :ill. ; 30 cm. Includes bibliographical references. University of Otago department: M...
Tourism studies related to small island destinations have become a research stream amongst many acad...
In marketing studies there is a close relationship between service quality, tourist satisfaction and...
The concept of customer satisfaction has been discussed in the literature a lot. It is considered to...
The purpose of this paper is to have an overview on customer satisfaction as one of the main anteced...
Purpose – The aim of this paper is to provide empirical guidance on those antecedents and consequenc...