Analysis of Student Satisfaction Levels Against Services Campus STMIK Pelita Nusantara Medan Using Fuzzy Servqual Method

STMIK Pelita Nusantara Medan is a private university located in the city of Medan, North Sumatra Province. At STMIK Pelita Nusantara, there are problems that occur, namely the lack of services provided by the campus, especially in responding to student complaints, causing dissatisfaction (disappointment) and causing a sense of discomfort. Then there are no methods and systems that can support student uncertainty about campus services, so a method is needed to be able to solve this problem properly, namely the Servqual method. To overcome this, a study was conducted on the Analysis of Student Satisfaction Levels on Campus Services at STMIK Pelita Nusantara using the Fuzzy Servqual Method. The Servqual method is a method that can be used to analyze problems with a service. In the Servqual method there are 5 dimensions as a measuring tool for the level of satisfaction, namely responsiveness with 4 statements, reliability with 8 statements, assurance with 4 statements, empathy (attention) with 4 statements, and tangible (physical evidence). ) with 10 statements. Thus, this criterion is a criterion that many students complain about so that it needs to be corrected immediately. While the criteria that rank lowest is the dimension of Responsiveness (responsiveness) and close to the satisfaction score for students