Expectations, Work Planning & Performance Reviews

Performance ManagementRecognizing that a private club is a collection of diverse business enterprises, each with its own requirements, disciplines, and knowledge for success, general managers must rely on department heads to run their operations with high levels of professionalism, efficiency, and service. But to ensure that this is consistently done with a quality that meets members’ and the board’s expectations, the general manager must exert his or her authority to guide subordinates toward a common vision, specific goals, and a coordinated timing of initiatives across departmental lines. Reviews provide opportunities for helping employees with self- and career-development advice. Such interest by management in each employee’s development will yield greater commitment and loyalty to the organization and its performance