Burnout among workers at Center for Social Work Pomurje

Magistrsko delo je sestavljeno iz dveh delov: iz teoretičnega uvoda in raziskovalnega dela. V prvem delu predstavim pojav izgorelostikaj je izgorelost, kaj so vzroki izgorelosti, kakšen je fazni proces izgorevanja, kakšna so dosedanja spoznanja o izgorelosti v stroki socialnega dela, kaj povzroča izgorelost v socialnem delu, kakšne in kje so pomanjkljivosti, ki negativno vplivajo na zaposlene na centrih za socialno delo. Predstavim tudi možnosti za obvladovanje izgorelosti in preventivne ukrepe, ki se jih zaposleni na centrih lahko poslužujejo, na koncu predstavim tudi center za socialno delo in kakšna je njegova vloga na državni ravni. V drugem delu, ki je empiričen, predstavim formulacijo problema, celotno metodologijo načrtovanja in zbiranja podatkov, rezultate, razpravo in sklepe ter predloge. Izvedla sem kvantitativno raziskavo, s pomočjo vnaprej sestavljenega SAI vprašalnika izgorelosti dr. Pšeničny. Podatke sem zbirala na Centru za socialno delo Pomurje, ki zajema enote Center za socialno delo Murska Sobota, Ljutomer, Gornja Radgona in Lendava. Vprašalnik je izpolnilo 22 zaposlenih oseb ženskega spola. Zaposlene so bile stare od 29 do 55 let. Rezultati raziskave kažejo, da izgorelost med zaposlenimi na Centru za socialno delo Pomurje je prisotna. Izgorelih zaposlenih je 36,4 %, nezanemarljivi podatki so tudi, da je delovno izčrpanih 9,1 %, kandidati za izgorelost pa so prisotni v 13,6 %, 40,9 % je neogroženih. Tri četrtine izgorelih zaposlenih je v 1. razredu izgorelosti, kar po dr. Pšeničny pomeni stopnja izčrpanosti. Ostala četrtina je v 2. razredu izgorelosti, kar po dr. Pšeničny pomeni stopnjo ujetosti, v 3. in 4. razred se ni uvrstila nobena od zaposlenih. Raziskava je pokazala, da pogosteje izgorevajo mlajše zaposlene. Rezultat izgorelosti so prav tako pogosteje dosegale zaposlene, ki delajo na področju ZUPJS-a, kot na ostalih področjih dela na centru za socialno delo. Glede na zbrane podatke in dejstvo, da izgorelost je prisotna na Centru za socialno delo Pomurje, bi bilo priporočljivo izvesti tudi podrobnejšo kvalitativno raziskavo, s katero bi ugotavljali vzroke izgorelosti, preventivne in kurativne strategije spopadanja s stresom in z izgorelostjo ? na individualni in na organizacijski ravni. Več pozornosti bi lahko namenili preventivnim ukrepom, za preprečevanje nastanka in nadaljnjega razvoja izgorelosti oziroma izgorevanja, s strani države, centrov za socialno delo in Fakultete za socialno delo. Potrebno bi bilo krepiti duševno zdravje zaposlenih in študentov, ki bi začeli zgodaj spoznavati svoje intrapersonalne lastnosti oziroma dejavnike, jih spreminjali in bi se na ta način obvarovali pred prezgodnjo izgorelostjo ali celo pred izgorelostjo.The master’s thesis consists of two parts, the theoretical and research part. The first part describes the phenomenon burnout, explains the term burnout, lists the causes for burnout, shows the phase process of burnout, describes the current knowledge about burnout in the field of social work, outlines the causes of burnout in the field of social work, lists the types and locations of deficiencies, which negatively influence the employees in centers for social work. Also presented are the possibilities for managing burnout and the preventive measures that the employees in centers can use. At the end of this part, we also discuss the Center for Social work and its role on a national level. The second, empirical part, describes the formulation of the problem, the entire methodology of planning and collection of data, results, discussion, conclusions and suggestion. I have carried out quantitative research with the help of a previously created SAI questionnaire for burnout from dr. Pšeničny. The data was collected at the Center for Social Work Pomurje, which encompasses the units Center for Social Work Murska Sobota, Ljutomer, Gornja Radgona and Lendava. The questionnaire was filled out by 22 female employees. The employees age varied from 29 to 55 years. The results of the research show that burnout is present among employees at the Center for Social Work Pomurje. Burnout was detected among 36,4 % of employees, other data shows that work exhaustion is present among 9,1 %, the likely candidates for burnout are present in 13,5 % of samples, 40,9 % of employees are endangered. Three quarters of employees with burnout are in the 1. level of burnout, which according to dr. Pšeničny is the stage of exhaustion. The remaining quarter finds themselves in the 2. level of burnout, which according to dr. Pšeničny is the stage of entrapment. I observed no cases that could be attributed to the 3. or 4. level. The research has shown that younger employees are more prone to burnout. The result of burnout was also more frequent among employees working in the area of ZUPJS rather the other areas at the center for social work. Based on the collected data and the fact that burnout is present at the Center for Social Work Pomurje it would be advisable to carry out detailed qualitative research with the goal of determining the causes of burnout, preventive and curative strategies of dealing with stress and burnout on an individual and organizational level. National authorities, centers for social work and the Faculty for Social Work should pay more attention to preventive measures for the prevention of burnout and its continued development. We should strengthen the mental health of employees and students, so that they could learn about the intrapersonal characteristics or factors at an early stage, change them and protect themselves from premature burnout or even burnout