LIBRARY ANXIETY DAN DAMPAKNYA TERHADAP LAYANAN TURNITIN: STUDI KASUS DI PERPUSTAKAAN INSTITUT AGAMA ISLAM NEGERI LANGSA PROVINSI ACEH

The purpose of this study is to determine what factors cause user library anxiety on turnitin services at the IAIN Langsa Library, Aceh Province, the form of library anxiety experienced by users at the turnitin service at the IAIN Langsa Library, Aceh Province, and the impact of library anxiety on turnitin services at the IAIN Library Langsa, Aceh Province. This study uses a qualitative descriptive method, with data collection techniques through observation, semi-structured interviews and documentation. While data collection using purposive sampling technique, namely data taken from people who know and have basic information about the research topic, in this case the librarian in charge of the turnitin service at the IAIN Langsa Library, Aceh Province, the user who visits the turnitin service. Furthermore, the data analysis was through data reduction, data display, and conclusion drafting. The researcher then employed credibility test, transferability test, dependability test and confirmability test, to test the data's validity. The results of this study revealed that: (1) The factors that cause library anxiety of users in turnitin services at the IAIN Langsa Library in Aceh Province are affective barriers, lack of library knowledge, mechanical barriers, namely users lack knowledge about the technology in the IAIN Langsa Library, Aceh Province, especially in turnitin services. (2) The form of library anxiety experienced by users at the IAIN Langsa Library turnitin service, Aceh Province, is that the users avoiding themselves from problems, the user feels confused and afraid of visual images, and the user feels afraid when using the turnitin service themselves. (3) The impact of library anxiety that occurs in the IAIN Langsa Library turnitin service, Aceh Province, is detrimental to both parties, namely in terms of libraries and users. From the library side, there a lack of usefulness of the services that have been provided by the library to the fullest. Meanwhile, in terms of users, they avoid the turnitin service to cover their anxiety by entrusting the written work they want to check on the turnitin service to other users. In addition, they feel afraid, confused, nervous, restless and pounding when they are at the IAIN Langsa Library touritin service, Aceh Province. Meanwhile, the positive impact of the user's anxiety library on turnitin services is that users try to understand and learn how to use turnitin with other users, so that they can use turnitin and make the most of turnitin services