Satisfaction with Open Government Data Portals: A User-Centric Configurational Perspective

Open Government Data (OGD) has become an important theme of digital transformation strategies as it promises data-driven innovation and greater transparency in government. Many governments have chosen to implement national data portals to grant access to large amounts of public sector datasets. However, the expected uptake by the economy and society has been slow, and criticism towards the basic idea of open government is growing. In this paper, we take an in-depth look at how the perceptions of the features of the portal lead to users’ satisfaction with the OGD portal. Taking a user- centred perspective, we apply a fuzzy-set Qualitative Comparative Analysis methodology to identify different configurations which lead users to be satisfied with the OGD portal. Based on our empirical analysis, we formulate concrete recommendations on how the results can be used to define tailor-based strategies targeting the features of the OGD portals