USE OF SOCIAL MEDIA FOR INFORMATION SERVICE DELIVERY IN NIGERIAN ACADEMIC LIBRARY

This study examined the use of social media for information service delivery in Olusegun Oke Library LAUTECH Ogbomoso, Oyo State, Nigeria. Descriptive survey design was adopted for the study. Library personnel constitute the respondent, fifty-one (51) both (librarian and library officer). Questionnaire and Focus Group Discussion (FGD) were the instrument used to gather data. Descriptive statistics (such as frequency counts, percentage, mean) and inferential (Pearson Product Moment Correlation) statistical tools were used for data analysis. The findings revealed that use of social media is very relevant and important to library service delivery. Encouragement of social medial facilities among staff especially those with least level of relevance as it expected of any library staff to be knowledgeable enough to use any of the social media facilities for information service delivery while university management should put effort to encourage on –job training in this direction for its library staff members as this would improve the level of relevance, awareness and encourage the usage of social media facilities among the University Library Staff and University Community at large. The library management should facilitate use of social media platform among library personnel by making available adequate infrastructure that supports internet connectivity in the library in other to resolved challenges encountered. This will encourage the librarians and paraprofessionals to use social media at work for library service delivery