Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place

Naranjo-Zolotov, M., Oliveira, T., Cruz-Jesus, F., & Martins, J. (2018). Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place. In Á. Rocha, H. Adeli, L. P. Reis, & S. Costanzo (Eds.), Trends and Advances in Information Systems and Technologies, pp. 1049-1059. (Advances in Intelligent Systems and Computing; Vol. 745). WorldCIST'18: World Conference on Information Systems and Technologies, 2018. Springer Verlag. DOI: 10.1007/978-3-319-77703-0_102The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.authorsversionpublishe