Does feedback and job engagement predict job satisfaction? : A comparative study between office and industrial workers

Syftet med studien var att undersöka om feedback och arbetsengagemang predicerade arbetstillfredsställelse. Syftet var även att undersöka om det förekom en skillnad i hur kontors- respektive industrianställda predicerar arbetstillfredsställelse. En kvantitativ metod användes där en enkät distribuerades ut via sociala medier. Enkäten baserades på tre redan validerade skalor, Feedback Orientation Scale (FOS), Ultrecht Work Engagement Scale (UWES) och Minnesota Satisfaction Questionnaire (MSQ). En multipel regressionsanalys genomfördes där prediktorerna yrkestillhörighet, feedback och arbetsengagemang ställdes mot arbetstillfredsställelse. Resultatet visade att arbetsengagemang signifikant predicerade arbetstillfredsställelse men att feedback inte gjorde det. Resultatet visade ingen signifikant skillnad i hur kontors- respektive industrianställda predicerade arbetstillfredsställelse. Slutsatsen var att organisationer behöver se över hur de arbetar med att engagera sina medarbetare. Hittar de rätt strategier kan det leda till en ökad arbetstillfredsställelse hos medarbetarna.The purpose of the present study was to investigate whether feedback and work engagement predicted job satisfaction. The purpose was also to investigate whether there was a difference in how office and industrial employees predict job satisfaction. A quantitative method was used where a questionnaire was distributed via social media. The survey was based on three already validated scales, the Feedback Orientation Scale (FOS), the Ultrecht Work Engagement Scale (UWES) and the Minnesota Satisfaction Questionnaire (MSQ). A multiple regression analysis was performed in which the predictors profession, feedback and work engagement were set against job satisfaction. The results showed that work engagement significantly predicted job satisfaction whereas feedback did not. The results showed no significant difference in how office and industrial employees predicted job satisfaction. The conclusion was that organizations need to review how they work with engaging their employees. Finding the right strategies can lead to increased job satisfaction among employees