Comfort driven design of innovative products: A personalized mattress case study

BACKGROUND: Human-centred design asks for wellbeing and comfort of the customer/worker when interacting with a product. Having a good perception-model and an objective method to evaluate the experienced (dis)comfort by the product user is needed for performing a preventive comfort evaluation as early as possible in the product development plan. The mattress of a bed is a typical product whose relevance in everyday life of people is under-evaluated. Fortunately, this behaviour is quickly changing, and the customer wants to understand the product he/she buys and asks for more comfortable and for scientifically assessed products. No guidelines for designing a personalized mattress are available in the literature. OBJECTIVES: This study deals with the experience of designing an innovative product whose product-development-plan is focused on the customer perceived comfort: a personalized mattress. The research question is: which method can be used to innovate or create a comfort-driven human-centred product? METHODS: Virtual prototyping was used to develop a correlated numerical model of the mattress. A comfort model for preventively assessing the perceived comfort was proposed and experimentally tested. Mattress testing sessions with subjects were organized, and collected data were compared with already tested mattresses. Brainstorming and multi-expert methods were used to propose, realize, and test an archetype of a new mattress for final comfort assessment. RESULTS: A new reconfigurable mattress was developed, resulting in two patents. The mattress design shows that personalized products can be tuned according to the anthropometric data of the customer in order to improve the comfort experience during sleep. CONCLUSIONS: A 'comfort-driven design guideline' was proposed; this method has been based on the use of virtual prototyping, virtual optimization and physical prototyping and testing. It allowed to improve an existing product in a better way and to bring innovation in it