[[alternative]]An Investigation on the Indicators for Evaluating Green Restaurant in Taiwan

[[abstract]]餐飲服務是觀光業中重要的一環，亦是觀光系統中資源使用之大宗，然而在強調對環境友善的觀光發展之際，餐飲業經營實應追隨全球綠色行動的腳步，提供低環境衝擊之餐飲服務為首要實踐目標，像國際綠色餐廳協會（Green Restaurant Association，GRA）就以環境關懷與永續思考的角度促進餐廳相關產業發展。而我國在綠色消費與環境保護的推行不遺餘力，故鼓勵成立綠色餐廳將有其可行性。因此，本研究目的為建構一套適用台灣地區之綠色餐廳評選指標，使產官學各界有依可循進而落實綠色環保餐廳之推動。本研究主要參考GRA設計原則，並結合國內餐飲業現況及相關文獻，試擬出綠色餐廳評選指標架構，包括環境政策、能源、水資源、固體廢棄物、有害物質的使用及管理、污染防制設備、健康與安全環境、綠色採購、永續食材、員工教育、公共暨社區關係、消費者教育及餐廳管理等十三個面向，候選指標共計106項。評選指標方式採用德爾菲專家問卷法，針對餐飲與環境管理之學者、餐飲業者以及政府單位等具專業知識的專家學者進行三回合問卷發放，共計28位，並藉由其意見反覆回饋之特性使得結果收斂，最後利用穩定度分析及第三回合問卷之各面向平均數作為篩選標準，最終萃取出適用於國內綠色餐廳之評選指標共65項。建議未來可採用本研究建構完成的綠色餐廳評選指標落實於餐飲業中，藉以將環境負面衝擊最小化。[[abstract]]The dining industry, like other tourism industry, has a significant environmental impact. For example, the dining industry is the number-one electricity consumer in the retail sector in USA. The Green Restaurant Association (GRA), a national non-profit organization founded in 1990, seeks to emphasis this issue by assisting restaurants to become environmentally sustainable. However, little research is concerned about the Green Restaurant issue in Taiwan up to now, and no evaluation indicators and related assessment criteria for Green Restaurant are investigated.Hence, the purpose of this study is to explore the indicators that can be used for evaluating Green Restaurant in Taiwan. This evaluation indicator system is based on the findings from literature review, and then the Delphi Method is employed to collect experts’ opinions. Finally, 65 of the 106 candidate indicators are selected after three rounds of the Delphi method. These indicators can be categorized into the following thirteen sectors: environmental policy, energy, water, solid waste, hazardous materials, pollution control equipment, healthy & safe environment, green purchasing, sustainable food, staff education, public (community) relationship, consumer education, and restaurant management