Humanizing the Online Experience Through Effective Use and Analysis of Discussion Forums

Discussion forums are one of the main avenues for communication, interaction and engagement in the online learning environment, yet are often under-utilized or do not have the desired effect of promoting a sense of belonging and deep learning and collaborative learning for students. Limited use of discussion forums and/or lack of guidelines in how to engage, can leave students feeling isolated. Conversely, extensive use can result in students feeling overwhelmed. This chapter considers some key theories and frameworks for using discussion forums, and presents strategies that an academic can implement to promote effective use of their forums. It is through this effective use that students become part of a Community of Inquiry and valued as a person. Through consideration of hypothetical case studies, this chapter also offers practical ways in which staff can sift through the available data to evaluate and improve their teaching practice and the learning experience of students