ANALISIS WEBSITE MENGGUNAKAN HEURISTIC EVALUATION BERBASIS SEVERITY RATINGS DAN SYSTEM USABILITY SCALE

This study aims to identify the severity ratings of the website portal https://www.atrbpn.go.id which was built on a government centric basis on usability quality parameters based on heuristic evaluation procedures based on the System Usability Scale (SUS). This is because the Government centric approach adopted by the website portal has a weakness, namely that users must understand which pages must be accessed to meet their needs. So as to minimize the UX gap between ordinary Information Technology users and advanced users. This study uses a quantitative methodology. Where the analysis and interpretation of the results are taken from the assessment of 10 respondents who are active users of the portal on the severity ratings and the assessment of 20 respondents of the portal. The results show that the evaluation that has been carried out is based on the subjective assessment of the respondents, found that it has a few weaknesses in terms of color combination, clarity of layout in the application and effectiveness only in optimizing the User Interface and not so disturbing from the usability aspect. Based on the results of the severity rating assessment with a score of 4, namely Cosmetic , with the intention of using user-friendly UI criteria and a score of 77.25 with Grade B+ with an excellent predicate on a heuristic evaluation based on a usability scale system.Penelitian ini bertujuan mengidentifikasi tingkat keparahan (severity ratings)  Portal website https://www.atrbpn.go.id yang dibangun dibangun berbasis government centric atas parameter  kualitas usability berdasarkan prosedur heuristic evaluation berbasis System Usability Scale (SUS). Hal tersebut disebabkan pendekatan Government centric yang diadopsi portal website tersebut memiliki kelemanan yaitu pengguna harus mengerti laman mana yang harus diakses untuk memenuhi kebutuhannya. Sehingga meminimalisir kesenjangan UX pengguna awam Teknologi Informasi dengan pengguna mahir. Penelitian ini menggunakan metodologi kuantitatif. Dimana analisis dan intepretasi hasil diambil dari penilaian 10 orang responden pengguna aktif portal tersebut pada penilaian tingkat keparahan (severity ratings) dan penilaian 20 orang responden portal. Hasil menunjukkan Evaluasi yang telah  dilakukan berdasarkan penilaian subyektif responden, menemukan sedikit memiliki kelemahan dari segi perpaduan warna, kejelasan tata letak pada aplikasi dan efektifitas hanya pada optilamisasi User Interface saja dan tidak begitu mengganggu dari aspek usability Berdasarkan hasil penilian severity rating dengan score 4 yaitu Cosmetic, dengan maksud masalah kriteria user-Friendly UI dan nilai sebesar 77,25 dengan Grade B+ dengan predikat excellent pada heuristic evaluation berbasis system usability scale