Effectiveness of information systems outsourcing: An exploratory case study

The objective of this research is to construct an assessment model for measuring the effectiveness of Information Systems (IS) outsourcing. "Lack of expertise" and "cost effectiveness" constitute the major points of motivation for IS outsourcing. Although various decision models and analytical frameworks have been modeled before, the literature is not abundant on a complete qualitative model. In contrast with the decision models which are executed before an outsourcing engagement (a-priori), an effectiveness assessment model will be an a-posteriori guide which will enable the clients to measure their outsourcing performance and re-evaluate their business and management strategies. This paper examines the factors for outsourcing effectiveness through the framework of an exploratory case study for an IS developed by a major Turkish software house for a public organization. © 2012 IADIS