Induction Plan for Gigantti Kaari : creating a comprehensive induction process

Induction has an extensive impact on a company’s functionality; it affects both employee and customer satisfaction. Induction is the process where the recruit learns what their work tasks include, how to perform the job and the essential information about the company they work for. The thesis was conducted for the store of Gigantti Kaari to develop and make the induction programme more comprehensive. This work aims to answer the research question of how to create the most comprehensive induction programme. The research was constructed of a literature review that addresses 1) why induction is essential for companies and research that addresses 2) how to create an effective step-by-step induction plan, and 3) what changes are necessary to build it. The research methods used in this study were quantitative research as a survey and qualitative research as semi-structured in-depth interviews for the store employees. The objective was to gather information on the satisfaction of the past induction processes and what changes and improvements are necessary to implement. The work tasks in Gigantti Kaari consist of various phases and routines, and it’s crucial to train the employees successfully, besides the company history and values, the recruits should have a high-quality theory and practical training for the actual tasks with the proper time reserved for it. The theory should consist of what the tasks include, cause-and-effect relations related to them, and the practical side built supporting the theory with detailed and comprehensive training. The researcher suggests development discussions with recruits after the induction programme to reveal points of improvement and, therefore, the possibility of creating a more comprehensive and successful induction programme