Digital solutions within the public transport system based on the perspective of passengers

Traveling with the public transport system has become a big part of people’s everyday lives. It has led to increased surveys of travelers’ experiences of the public transport system. Punctuality has proven to be the most important factor for passengers to be content with their journey. The main cause of delays is traffic disruption. As a result, interest in how to make it easier for passengers in the event of traffic disruptions in the public transport system has increased. Previous studies have mainly focused on the perspective of the operators within the public transport system. The result of this is a proposal for development of a digital context-aware application as a support tool for passengers in the event of traffic disruptions within the public transport system. The problem this study intends to solve is that the opinions and needs of the passengers within the public transport system have not been taken into account. The study is limited to Skåne, where seventeen semi-structured interviews were conducted with passengers on the train route between Malmö Central - Lund Central. The results summarizes the passengers’ need for information and support tools in the event of traffic disruptions and suggests digital solutions accordingly.