Design of a website for everyone : A qualitative study of developers' challenges with accessibility adaptations in digital public service

A significant part of the Swedish population has some form of disability, which makes good accessibility a factor that can be decisive for whether everyone can use a website or not. Nowadays, there is a legal requirement for public actors' websites to be accessible to everyone, which places higher demands on developers and their work with accessibility adaptation. Previous research shows that there is little knowledge in how digital accessibility should be applied to the web, while reviews of websites confirm the shortcomings in accessibility. With the help of a qualitative interview study, developers of public actors' websites have been interviewed to shed light on knowledge gaps and encourage further research. For the study, five respondents were selected using a convenience sample and then interviewed using a semi-structured interview method. The collected data with the support of related research was analyzed, three themes could then be developed: working methods, user testing and competence. Furthermore, these were discussed regarding two starting points: time and understanding. The study's conclusion is that the factors customer adaptation, competence, planning, and testing affect developers' work process when working with accessibility adaptation