Greening the Supply Chain in a modified EMS increases Customer's Satisfaction: : (Considering Life Cycle Perspective Combined with Design and Development in ISO 14001)

The green supply chain concept occurs to mitigate environmental degradations and controlair, water and waste pollution through the adoption of green practices in manufacturing andbusiness operations. The essential ideology behind green concept is to enhance environmental sustainability. This can be through some reviews which can be done on some previous studies, articles or /and papers which includes within its concept caring about the environmental issues. Since the environmental issues are increasing concerning the green supply chain a researchabout the actual supply chain performance and its greening in an integrated environmental management system (EMS) is required to be done. This will be shown in this research. As well as the SC is shown to be driven to ISO 14001 to meet the requirements of life cycle incombination with design and development. A modified model of EMS is suggested aftergreening the SC. It is of great importance to green the SC to come till the objective of this thesis. That is tosatisfy the customer by greening the SC and to modify an EMS which includes practisinggreening the supply chain (SC), certain themes should be studied. Firstly, description of someconcepts related to the topic of this research will be forwarded. The definitions of the SC, SCM and how together they integrate in environmental thinking will be clarified in the first hand.This will simplify the comprehensive of greening SC/SCM in an EMS. The green supply chain(GSC) can reduce the environmental pollution and production costs and it can also balance theeconomic process, create competitive advantage in terms of greater customer satisfaction, positive image and reputation. In this research the SC is also to be driven to ISO 14001, the standardization regarding theenvironmental issues and its impact management. It is valuable also to mention and not to forgetthat, as general nowadays, the increase in industry greenhouse emission are considered as aserious matter that may raise the taxes regarding the emission of more carbon dioxide, whichin turn affects the environmental impacts measure. Sweden depends on the natural resourcesand is the leading producer of ores and metals such as zinc, copper andlead. People also depend on the lakes for water so there must be certain means for a continuousimprovement, a decreasing and not an increasing in the environmental impacts which may leadto pollution and contamination. This comes to reality when an environmentally friendly inputsare utilized and transformed into outputs that can be reclaimed and re-used at the end of theirlife cycle thus creating a sustainable supply chain, considering the manufacturing process from product design development, material selection, delivery to the end the life cycle managementafter the product’s useful life. Through the review of 33 papers/studies, four of these reviews are explained and will be justified here in this research. It will be shown clearly and actually that the questions of thisresearch will get an answer and the objective will be met. In another words this research focuseson the green SC with respect to product life cycle and the design development which will beshown to be a key to customer’s satisfaction. SC performance measure; i.e. quality, delivery,cost and flexibility play an essential role on that. This will be shown when an EMS is structured keeping the basis of ISO 14001 (can be the latest version: 2015). The methodology followed is the collection of data from the papers and studies, analysis oftheir results, observations of their conclusions and the comparison of the similarity and contrast of their contributions. Extra conclusion to the conclusions of the papers can be added if found. Some recommendation is given for future studies so as a continuous gain obtained while developing the studies