Understanding How Mental Health Care Delivery Affects Client Outcomes and Satisfaction

The COVID-19 pandemic forced society to make many abrupt shifts in order to ensure the safety of the general public. In the mental health care industry, this required the field to take an unforeseen leap into remote delivery of clinical services. This study looks at the effects of the shift to telehealth through the lens of the University of Oregon Psychology Clinic. Clients receiving treatment at the clinic completed pre- and post- treatment outcome measures and had the opportunity to complete a clinic evaluation survey. Based on these measures, we found that telehealth services were able to produce clinically and statistically significant reductions in symptoms. Participants also indicated a strong satisfaction for treatment that they received, suggesting that, with proper framework and training opportunities, telehealth may be a viable resource in the mental health care industry