CRM System for a Non-Profit Organization

The bachelor thesis deals with the implementation of a CRM system for a non-profit organization. It provides an introduction to existing CRM platforms and compares their strengths and weaknesses. The implementation of the system begins with the identification of the client's requirements and user stories. Then the requirements are analyzed and designs are created using the UML methods. Once the designs are approved, the project is implemented and tested. Finally, the thesis evaluates the results and suggests further options for the project development