Quality Indicators of Social Services

This master work deals with the measurement of the quality in social services. The present system how to guarantee the quality is quite new in the Czech Republic. So it can be useful to investigate it deeply. The study focuses on the indicators of the quality in social services, because assessing the quality by inspectors is based on them. There are the first analyses of the past inspections nowadays. They point out the heterogenity in the evaluation of the indicators as the components of the evaluated standards. The caseless judgement of the poor quality of social services can cause farreaching consequences to them. Many of providers are occupied with solving financial situation, creating standards of quality and solving everyday matters in so far they can devote their time to this theme marginally or not at all. In the empirical part of this work, there has been used a grouded theory, which has been based on qualitative interviews identifying crucial factors of the surveyed area. Cumulating and lingering problems away can mean a wide range of the negative impact for the organization: As from a negative attitude to the philosophy of quality, spreading a bad reputation of the inspection and ends with frustrated employees,, or even their leaving social services. The interviewed providers of social services..