Quality management in human resources management

A quality management system (QMS) forms a part of the organization's management. There are various QMS systems. Usually, they are based on one of two approaches to quality issues - the normologic approach and the teleologic approach. Quality management is a dynamic process that constantly changes and develops in terms of forms, methods and content. Specific QMS types can be attributed to one of three basic concepts: industrial standards, TQM (Total Quality Management), and the ISO concept. Various approaches to quality management began to develop in the 1920s. After World War II, the issues of quality gain priority particularly in Japan and the USA, followed by Europe. At that time the first true quality management systems were established. Their significance and development rapidly grew mainly in the 1980s, when quality began to be considered a key prerequisite to success and future competitiveness. Presently, two systems are primarily used in Europe: quality management based on the ISO (International Organization for Standardization) 9000:2000 standards, and a quality model based on the TQM philosophy and principles, referred to as the EFQM Excellence Model, which has been designed and implemented by the European Foundations for Quality Management (EFQM). Both the above systems assign a key role to the..