An insight analysis of online classes in higher education institutions during COVID-19: A case study of West Bengal

The education system all over the world has faced an unprecedented change from offline mode to online mode due to the outbreak of COVID-19. West Bengal, a state of India, is not an exception. Since March 2020 the educational institutions of West Bengal are trying to shift entire educational activities from offline to online mode. Initially the acceptability of online learning was very low, but with the passage of time it has been improved. Still there are many areas which need up gradation. Our aim is to review the current status of online learning in higher education institutes of West Bengal. This paper is based on a survey among the students (post-graduate & under graduate) and the faculty members from higher education institutes all over West Bengal. We are trying to identify major bottlenecks of online education which are persistent after one year. The data have been analysed considering the demographic features of the respondent. Finally, proposals are made which may be considered, while policy making for online education. The technological improvement areas have also been pointed out. &nbsp