Bureaucratic culture of state civil servants in the implementation of national health insurance policy for the poor people in Indonesia

The purpose of this study is to explain the bureaucratic culture of state civil servants in the implementation of a national health insurance policy for the poor people in Indonesia. This study used qualitative research methods. Meanwhile, data collection used in-depth interviews, observation, and document study. Data analysis consists of data reduction, data display, conclusions drawing, and verification. The results of this study indicate that the performance of the state civil servants in implementing health insurance still has bureaucratic culture: pragmatic concerning the interests of the Government, bureaucratic in the mechanism for submitting the participation of contribution assistance recipients (beneficiaries), rigidity in the interaction of work tasks, non-participation in the data collection process for the contribution assistance recipients and short-term orientation in achieving membership targets. Therefore, the government must change the mindset of the behavior of the bureaucracy by transforming bureaucratic culture through learning in change management