In my dissertation research, I explore the psychology of patience. Patience has primarily been studied as a choice. When people are patient, they are willing to wait to receive a better outcome later instead of a worse outcome sooner. The decision to wait predicts better outcomes in a variety of domains, from health to financial decision-making. However, there are many situations where people are not given a choice about whether to wait. In these situations, patience is an experience. Patient people are able to wait without suffering. My dissertation explores patience as both a decision and an experience. In doing so, I am able to identify new factors that influence patience, such as liking for the reward (Chapter 1) and the desire for goal...
What is patience? Humans and other animals often make decisions that trade off present and future be...
Waiting, whether for services, for someone, or for something, is an inescapable part of life. This p...
We estimate and compare the effect of increased time costs on consumer satisfaction and behavior. We...
Consumer wait situations such as being put on hold during a telephone call require the consumer to m...
Imagine that a few seconds ago you called a restaurant to book a reservation and were placed on hold...
This paper shows that the propensity to interrupt and/or to not engage again into particular waiting...
A truism in the marketing literature, and among many marketing practitioners, is that requiring cons...
Patience is a highly relevant virtue in daily life. Yet patience has not yet been studied systematic...
Affect is integral to most decisions involving temptation. For instance, people may have difficulty ...
My dissertation examines how the properties inherent to time can affect perception of wait time and,...
In this thesis, I explored the relationship between patient experience of wait time for consultation...
Patience is important for consumers. It allows consumers to forgo immediate desires and instead reap...
Waiting for service is common in many purchase situations. As such, it is important to understand ho...
A common dilemma that occurs in life involves choosing between rewards available in the present and ...
A central question in intertemporal decision making is why people reverse their own past choices. So...
What is patience? Humans and other animals often make decisions that trade off present and future be...
Waiting, whether for services, for someone, or for something, is an inescapable part of life. This p...
We estimate and compare the effect of increased time costs on consumer satisfaction and behavior. We...
Consumer wait situations such as being put on hold during a telephone call require the consumer to m...
Imagine that a few seconds ago you called a restaurant to book a reservation and were placed on hold...
This paper shows that the propensity to interrupt and/or to not engage again into particular waiting...
A truism in the marketing literature, and among many marketing practitioners, is that requiring cons...
Patience is a highly relevant virtue in daily life. Yet patience has not yet been studied systematic...
Affect is integral to most decisions involving temptation. For instance, people may have difficulty ...
My dissertation examines how the properties inherent to time can affect perception of wait time and,...
In this thesis, I explored the relationship between patient experience of wait time for consultation...
Patience is important for consumers. It allows consumers to forgo immediate desires and instead reap...
Waiting for service is common in many purchase situations. As such, it is important to understand ho...
A common dilemma that occurs in life involves choosing between rewards available in the present and ...
A central question in intertemporal decision making is why people reverse their own past choices. So...
What is patience? Humans and other animals often make decisions that trade off present and future be...
Waiting, whether for services, for someone, or for something, is an inescapable part of life. This p...
We estimate and compare the effect of increased time costs on consumer satisfaction and behavior. We...