Pengaruh Beban Kerja dan Stres Kerja Terhadap Kinerja Karyawan di PT BCA Multifinance

The purpose of the study was to test and analyze the effect of workload and work stress on employee performance. The object of the research was conducted at PT Bank BCA Multifinance with the number of samples taken as many as 90 people. The data collection method used a questionnaire which was then analyzed using the SEM-PLS model which was processed with the SmartPLS application. Based on the results of statistical tests, it is known that there is no effect of workload on employee performance. There is a significant effect of work stress on employee performance. This study found that work stress can affect employee performance, so good management of work stress is needed from management so that employees can still improve their performance even though they are under pressure.Tujuan penelitian adalah menguji dan menganalisis pengaruh beban kerja dan stres kerja terhadap kinerja karyawan. Objek penelitian dilakukan di PT Bank BCA Multifinance dengan jumlah sampel diambil sebanyak 90 orang. Metode pengumpulan data menggunakan kuesioner yang selanjutnya dianalisa menggunakan model SEM-PLS yang diolah dengan aplikasi SmartPLS. Berdasarkan hasil uji statistik, diketahui tidak terdapat pengaruh beban kerja terhadap kinerja karyawan. Terdapat pengaruh signifikan strees kerja terhadap kinerja karyawan. Penelitian ini menemukan bahwa stres kerja dapat mempengaruhi kinerja karyawan, sehingga dibutuhkan pengelolaan stres kerja yang baik dari manajemen agar karyawan tetap dapat meningkatkan kinerjanya meskipun dalam kondisi tertekan